Refund policy

At PAPRIO (paprio.in), each of our stationery pieces, journals, and paper goods is handcrafted with care. Because of the delicate and handcrafted nature of our products, we follow a transparent and fair return policy.

Damaged or Defective Items:
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery. 
To help us resolve the issue swiftly, please email us at support@paprio.in with:
- Your Order Number
- Clear photographs or a short unboxing video showing the defect/damage and outer packaging.

Once verified, we will arrange a complimentary replacement or issue a full refund to your original payment method within 5–7 business days.

Cancellations:
Orders can be cancelled within 12 hours of placing the order, provided they have not yet been dispatched. Once dispatched, an order cannot be cancelled.

Non-Returnable Items:
- Personalized or custom-made stationery
- Items purchased during special clearance sales
- Products showing signs of use, customer damage, or missing original packaging

Refund Process:
For approved returns/cancellations, refunds are initiated within 48 hours and processed back to your original mode of payment (Net Banking/UPI/Cards) within 5–7 business days.